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COVID-19 Updates

Thank you for your understanding and patience as we navigate the global pandemic of COVID-19 together. Please check this page for regular updates on services and BaYou with Love. If you have any questions, please feel welcome to contact us via the form on the bottom right hand corner of this page or email us at sayhello@bayouwithlove.com.

Thank you for supporting small businesses like ours during this difficult time. Please stay safe, healthy and happy.

Warmly, The BaYou with Love team

Last Updated July 12th, 2020

 

Why is BaYou with Love impacted by COVID-19?

One element that makes BaYou with Love so special is that our jewelry production takes place with local artisans in Los Angeles, California. The State of California is taking the issue of COVID-19 very seriously and issued a full stay at home order in March. This impacted our production team and schedule and, despite our best efforts, affected all custom jewelry, resizes and new production. California has begun a Resilience Roadmap to gradually open businesses and end the stay at home orders. BaYou with Love's production has gradually begun again! Our previous orders will take priority in production and each order will be completed on a case by case basis. New orders can now be accepted again.

 

Some international shipping is still paused. You may place your order to reserve your item(s), but BaYou with Love will be shipping internationally on a case by case basis and will communicate with you on your order's status. We are currently shipping to Canada, Mexico, Australia and Europe on a case by case basis. Please note that International shipping fees are still extremely high and we have no control over their current market prices. 

 

Due to COVID-19, there are some changes to their regular shipping times. Our fulfillment center has had an influx of orders because they ship many essential goods for other companies but are currently unable to hire new help due to the virus. Because of this, all in stock orders will strive to be shipped within 14 business days of the date the order is placed. Some orders in our personal BaYou stock, such as Bespoke, Engagement and the Universe Collection, may be shipped within 3 days. For a faster delivery, we highly suggest choosing FedEx Express 2 Day or Overnight shipping at checkout. FedEx cannot currently guarantee shipping timelines. We apologize for these delays are appreciate your understanding of the unforeseen circumstances!

    

My finances have been impacted. Do you have any financing options?

Yes! We now offer Klarna as a Buy Now, Pay Later choice with two different payment options. Please select Pay with Klarna during checkout to see which offers are available to you. You can learn more about Klarna at https://bayouwithlove.com/pages/klarna or  https://www.klarna.com/us/what-is-klarna/

 

We also offer PayPal credit to applicable customers, offered at checkout.

 

Can I still place a custom order?

Yes! Our design team would love to take this time to work with you on designing a custom piece. Simply email us at hello@bayouwithlove.com to start the custom design process. This includes any of our custom bridal collections, personalized jewelry, bespoke designs or a new design made just for you. Once we design your custom piece, it will be submitted for production and we currently have a 608 week production timeline.

  

What if I have a custom order already in production?

All custom clients have been emailed with personalized updates. If you think that you did not receive an update, please first check your "SPAM" and "PROMOTIONS" folders or email us at sayhello@bayouwithlove.com.

  

I need a ring resized. Can you still do resizes?

At this time, we cannot do resizes. We recommend ordering and resizing locally.

 

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