Shipping and Returns Policy

Please read our COVID-19 Updates HERE.

 

We love happy customers! Please don't hesitate to email us anytime at hello@bayouwithlove.com.  Filling out the form below is the fastest way to alert us of your return! Submitting this form speeds up the refund process. Please read this policy in full. Thank you for choosing sustainable with BaYou!

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email from sayhello@bayouwithlove.com.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.

 

Order Shipment:

Bayou with Love does not ship via USPS. Please do not use a PO Box as your shipping address. If you need to change your address, please email us with your order confirmation number as soon as possible at sayhello@bayouwithlove.com. Use of a PO Box will delay your order shipment.

 

The majority of our jewelry, apparel, home and beauty items are in stock and available to ship from our warehouse within 1-3 business days via your selected shipping method. Items from our Bespoke collection may have an extended handling time and will ship within 1-7 days via your selected shipping method. Custom made and items from our Personalized collection have a 4-6 week production time and may require additional time for design and stone sourcing. Our team will be in touch with you during the entire customization process. All items that require additional handling and/or customization time will be marked clearly on the product’s page. 

 

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at sayhello@bayouwithlove.com.

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to sayhello@bayouwithlove.com and we will process an insurance claim on your behalf. Please describe the problem in detail and we will do our best to help correct the issue.

 

Our commitment to ethical design shines through forming each piece by hand. BaYou jewelry is fine, delicate and must be handled with care & love. Gold is a soft metal and can bend, deform or break without proper care. Please keep dry and take off prior to washing your hands, taking a shower, swimming or another other activity with liquids. Apply all hair & beauty products (including lotions and perfumes) prior to putting on your jewelry as chemicals can damage some jewelry.  As with any fine jewelry, remove prior to doing household cleaning or using cleaning products. Fine jewelry should be stored in its own box or bag, sealed and airtight. Our jewelry can be cleaned with a soft cloth.

 

Damaged jewelry is not refundable or replaceable after the standard 30 day return period. It may be possible to repair your item for a fee by emailing hello@bayouwithlove.com.

 

Returns:

The below return policy does not apply to the BaYou With Love Engagement Collection, Wedding Bands Collection, Alternative Bridal Collection, Bespoke Collection, Personalized Collection and/or any additional custom made pieces including custom resizes. These Collections are final sale and nonrefundable. For questions or clarification, please feel welcome to email us at sayhello@bayouwithlove.com

 

All sale items are final sale.

 

Applicable orders at BaYou with Love are subject to a 30-day return policy.  To receive a refund on the returned item(s), all returned items must be in new, un-opened condition and include all of the original packing materials. Shipping and handling costs will not be refunded and are the responsibility of the customer. On a case by case basis, a restocking fee up up 10% of the returned item(s) price may be deducted from your return due to fees incurred and materials used. This fee does not apply to BaYou with Love apparel items. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Your return will be inspected upon return to determine if it is eligible for a refund and, if so, we will issue your refund within 5 business days of being notified from our fulfillment center of your package inspection.

 

If you participated in a sale including a "Free Gift with Purchase," your free gift must also be returned if you return the item(s) from your qualifying order. If you do not return your free gift with purchase, its current cost on our website will be deducted from your refund (if applicable). 

   

BaYou jewelry is fine, delicate and must be handled with care & love. Gold is a soft metal and can bend, deform or break without proper care. Your item may be deemed ineligible for return or refund if we consider the issue to be caused by improper care. Please see our FAQ page for care instructions.  

 

Damaged jewelry is not refundable or replaceable after the standard 30 day return period. It may be possible to repair your item for a fee by emailing hello@bayouwithlove.com.

  

Several types of goods are exempt from being returned. Perishable goods such as beauty cannot be returned. 

Additional non-returnable items:

  • Items on sale
  • Gift cards
  • Teas or other consumable goods
  • All Beauty, Skincare and Makeup products
  • Some health and personal care items
  • Used items such as candles and perfumes. 
  • Items noted as final sale on their product page

 

The customer is responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

 

When returning, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 

  

To Return your product, you should mail your product to: 

Avid Logistics
Attn: Returns BYL
15700 S Main Street
GARDENA CA 90248 US 

  

There are certain situations where only partial refunds are granted (if applicable): 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery. 
  • Defect after an extended period of time

  

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days. You must contact hello@bayouwithlove.com to alert us that you will be sending something back and if possible please include a tracking number (recommended.) It is not the responsibility of BaYou with Love if your return is lost in the mail.

 

If you haven’t received your refund within 14 days, first check with your bank and/or credit card company for their policy and processing time. It may take some time before your refund is officially posted.

 

If you’ve done all of this and you still have not received your refund, please contact us at hello@bayouwithlove.com.

  

Exchanges (no exchanges)
All of our items are special edition and limited quantity. We cannot guarantee an item will still be available for exchange upon receiving your original item. Instead, we recommend that you order your wanted item immediately and then send your original item back to us as a return for a refund (if eligible and within 30 days of purchase.) You must contact hello@bayouwithlove.com to alert us that you will be sending something back and if possible please attach a tracking number (recommended). 

  

Gifts:
If you received a BaYou with Love gift and would like to return, if found eligible the refund can only be processed to the original form of payment and buyer.

  

WE DO NOT OFFER PRE PAID SHIPPING LABELS FOR RETURNS OR EXCHANGES

 

Fill out the form below to begin processing your return!