Custom Jewelry Policy
Custom Jewelry Deposit
Creating a custom piece with Bayou with Love requires a custom deposit fee. This fee is nonrefundable but is applied toward your final order total. The deposit amount varies based upon each order's final total estimate but will be a minimum of $1,500 or up to 50% of your order's final total estimate. This fee is due after we have a clear understanding of your customization requests but before stone sourcing and the production process begins. Please do not hesitate to email us at email@example.com if you have any questions about customization and deposits. This includes all Engagement rings, personalized jewelry and jewelry that requires moderate to extensive customization.
Made to Order Custom Jewelry
Made to Order Custom Jewelry is any current BaYou design that is requested in a size that we currently do not stock, a design that we no longer have available but can make upon request and/or the resizing of a currently available piece. Made to Order Custom Jewelry orders are final sale and nonrefundable since we create it just for you.
An additional sizing/production fee is required for all resizes. This fee is also nonrefundable.
If you see a BaYou with Love design that is sold out or no longer available, please feel free to email us at firstname.lastname@example.org to see if that design can be Made to Order just for you!
Production Timeline for All Custom Jewelry
The time it takes between order and delivery of your ring may vary depending upon your customizations and location. We strive for a 4-6 week production time from the date of payment but will communicate with each customer individually. Production delays may occur while you go through the stone choosing process with our Team.
Final Balance Payment
Your final balance invoice will be sent once production is complete and your jewelry is ready to ship to you. This invoice will have your previously paid deposit deducted from the total. You have sixty (60) days from email receipt to pay your final balance invoice. If you do not pay your balance within sixty (60) days, your custom piece will be the property of BaYou with Love to use at its discretion and may no longer be available for your purchase. Your deposit will still be nonrefundable per our custom jewelry order policy.
Your deposit and final balance may be paid through our accepted payment methods including credit card, PayPal, PayPal Credit or Klarna. Please note that paying for your initial deposit using PayPal Credit or Klarna does not guarantee that you will be approved by them for payment for the final balance invoice. Please also prepare an alternative form of payment.
Our diamonds of .5ct or larger for our Engagement Rings Collection only come with a diamond certificate. Certificates for larger stones, such as slices or colored gemstones, in your custom or bespoke jewelry may be available upon request for an additional fee before your stone is set. Once your stone is set, it cannot be sent for certification. Certification is done by a third party gemologist. Please be aware that requesting stone certification may delay your piece's production time depending upon the third party’s certification timeline.
Other Frequently Asked Questions
Please see our other FAQ's here.