Custom Jewelry Policy
Custom jewelry options may be available to create on a case by case basis. At this time, the minimum budget we are able to review for a custom jewelry piece is $5,000 USD. Please email us here if interested in creating your special piece with BaYou!
Custom Jewelry Deposit
Creating a custom piece with Bayou with Love requires a custom deposit fee. This fee is non-refundable but is applied toward your final order total. The deposit amount varies based upon each order's final total estimate range but will be a minimum of $1,500 or up to 50% of your order's final total estimate. This fee is due after we have a clear understanding of your customization requests but before stone sourcing and the production process begins. Please do not hesitate to email us at firstname.lastname@example.org if you have any questions about customization and deposits. This includes all engagement rings, personalized jewelry and jewelry that requires moderate to extensive customization.
The final cost estimate range is discussed with the client but may vary slightly based upon final production costs, labor needed and gold.
All jewelry designs created with BaYou with Love belong to BaYou with Love, LLC.
Made to Order Jewelry
Made to Order Jewelry is any current BaYou design that is requested and approved in a size, gold color or karat weight that we currently do not stock, a design that we no longer have available but can make upon request and/or the resizing of a currently available piece. Made to Order Custom Jewelry orders are final sale and non-refundable since we create it just for you. A $100 made to order fee may apply.
If you see a BaYou with Love design that is sold out or no longer available, please feel free to email us at email@example.com to see if that design can be Made to Order just for you! The minimum product price for this request is $500.
An additional sizing/production fee starting at $100 is required for all resizes. This fee is also non-refundable. Please note that many bands can be resized by a maximum of 1-2 sizes up or down. Bands with extensive details such as beading, intricate designs stones or diamond pavé may not be able to be resized or may have a higher resizing fee due to stone resetting and/or extra labor needed.
BaYou with Love may not always be able to accommodate resize requests due to current production demands. Customers may choose to have their rings resized by a jeweler local to them. Please note that BaYou with Love is not responsible for any damage or issues due to the resize if you choose to have your ring resized elsewhere.
Customizations may be possible on a case by case basis. The minimum flat rate for moderate to extensive customizations is $1,500.
Production Timeline for All Custom Jewelry
The time it takes between order and delivery of your ring may vary depending upon your customizations and location. We strive for a 4-6 week production time from the date of payment but will communicate with each customer individually. Production delays may occur while you go through the stone choosing process with our Team.
Final Balance Payment
Your final balance invoice will be sent once production is complete and your jewelry is ready to ship to you. This invoice will have your previously paid deposit deducted from the total. You have sixty (60) days from email receipt to pay your final balance invoice. If you do not pay your balance within sixty (60) days, your custom piece will be the property of BaYou with Love to use at its discretion and may no longer be available for your purchase. Your deposit will still be nonrefundable per our custom jewelry order policy.
Your deposit and final balance may be paid through our accepted payment methods including credit card, PayPal, PayPal Credit or Klarna. Please note that paying for your initial deposit using PayPal Credit or Klarna does not guarantee that you will be approved by them for payment for the final balance invoice. Please also prepare an alternative form of payment.
Our diamonds of .5ct or larger for our Engagement Rings Collection only come with a diamond certificate. Certificates for larger stones, such as slices or colored gemstones, in your custom or bespoke jewelry may be available upon request for an additional fee before your stone is set. Once your stone is set, it cannot be sent for certification. Certification is done by a third party gemologist. Please be aware that requesting stone certification may delay your piece's production time depending upon the third party’s certification timeline.
Other Frequently Asked Questions
Please see our other FAQ's here.