Frequently Asked Questions

Shipping FAQ's

What shipping company does Bayou use?

We ship using FedEx. Some international orders will require us to ship using DHL or UPS. We do not ship using USPS or ship to PO boxes due to the value of our items. For alternate shipping methods, please email us at hello@bayouwithlove.com

What is your shipping policy?

Please see our policy here.

Do you ship Internationally?

Yes! We ship to most countries. Please see our check out process to determine if we ship to your location. If we do not ship to your country according to our check out process, please email us at hello@bayouwithlove.com to see if we can make accommodations. THE CUSTOMER IS COMPLETELY RESPONSIBLE FOR ALL DUTIES AND TAXES UPON DELIVERY ACCORDING TO YOUR COUNTRIES LAWS. BaYou with Love is not responsible if you decline to pay these fees or do not make accommodations to sign for your package. If your package is returned to us, you will not be refunded for any shipping costs and will be responsible for all fees incurred by BaYou with Love as well as reshipment, if requested. Items that cannot be shipped internationally will say DOMESTIC ONLY in their description. This only applies to select Home and Beauty products.

General FAQ's

How should I care for my jewelry?

Our commitment to ethical design shines through forming each piece by hand. BaYou jewelry is fine, delicate and must be handled with care & love. Gold is a soft metal and can bend, deform or break without proper care. Please keep ALL jewelry pieces, especially pieces including enamel, dry and take off prior to washing your hands, taking a shower, swimming or another other activity with liquids. Apply all hair & beauty products (including lotions and perfumes) prior to putting on your jewelry as chemicals can damage some jewelry.  As with any fine jewelry, remove prior to doing household cleaning or using cleaning products. Fine jewelry should be stored in its own box or bag, sealed and airtight. Our jewelry can be cleaned with a soft cloth. Damaged jewelry is not refundable or replaceable after the standard 30 day return period. It may be possible to repair your item for a fee by emailing hello@bayouwithlove.com.

Do you take collaboration requests?

Yes! We consider requests from artists who have like-minded missions and products. Please email hello@bayouwithlove.com

Are you hiring?

Please send resumes to hello@bayouwithlove.com

Which styles currently use cultivated diamonds?

Currently, cultivated diamonds are only offered as an option for custom bridal designs and by special request. You may choose to use cultivated diamonds in your custom piece with any design from our Engagement Rings collection. Cultivated diamonds may also be used in custom bespoke pieces upon the customer's request.

Do your stones come with certification?

Our diamonds of .5ct or larger for our Engagement Rings Collection only come with a diamond certificate. Certificates for larger stones, such as slices or colored gemstones, in our custom or bespoke jewelry may be available upon request for an additional fee before your stone is set. Once your stone is set, it cannot be sent for certification. Certification is done by a third party gemologist. Please be aware that requesting stone certification may delay your piece's production time depending upon the third party’s certification timeline.

Who do I contact about media and press inquiries?

Please email hello@bayouwithlove.com

Do you have an Internship program?

Not at the moment.

Are your beauty products vegan?

Please review the descriptions & ingredients for each item to determine if it meets your personal standards. If an item is from one of our collaborating artists, you can also see their website to learn more about a specific product.

Are your products cruelty-free?

Yes! We strive to ensure our products and collaborating brands are cruelty-free to animals, humans and the planet.

The item/size I want is sold out. What can I do?

If the item or size you'd like is sold out, please easily sign up for in stock alert emails under the items description. Announcements will frequently be made on our Instagram and Facebook, as well. Pieces from our Circular and One Earth Collections will not be restocked at this time. 

If you would like to request a custom size or inquire about the availability of a specific product, please email us at hello@bayouwithlove.com.

When will you release new items?

For the latest news and exciting announcements, please sign up for our newsletter on our website! You can also follow our Instagram and Facebook.

What is the BaYou production process?

BaYou jewelry is crafted by hand in our Downtown Los Angeles studio. Our team of artisans uses traditional metalsmithing techniques to reduce waste and avoid excess pollution usually associated with other forms of high volume and machine-made production. Our commitment to ethical design shines through forming each piece by hand. The ethos and inspiration of BaYou is manifested in every design we offer and possesses an energy that cannot be replicated. Recycled Precious Metals BaYou jewelry is made with recycled gold, including gold from technology through our partnership with Dell, responsibly extracted and recovered from Dell’s recycling programs. All metals mixed with our gold are also recycled and sourced from a refinery with the highest environmental standards. BaYou is committed to offsetting our waste in all aspects of our business, reusing and recycling everything we possibly can. Many people don’t realize that only 12.5% of electronics are responsibly recycled globally. The rest end up in landfills. Those gadgets contain valuable resources that can be recycled and upcycled, and Dell and their partners have a process for extracting gold in the U.S. that is 99% more environmentally friendly than extracting from the earth. Not to mention the ethical benefits by avoiding the harsh labor conditions where gold is so often mined. We all should be thinking “circular” in our approach to design. It’s simply a better way exist and we are proving that. Most of our pieces use exclusively recycled gold from technology through our partnership with Dell. Our Men's collection is made with 100% recycled gold, including gold from recycled technology and ink distilled down from soot found in the air which we've mixed in an enamel through our partnership with Dell. Diamonds & Gemstones BaYou strives to offer gemstones and diamonds sourced in alignment with our ethos that are natural, high-quality and mined from verified sources in environmentally responsible conditions. Our stones come from several different sources. BaYou is excited to launch our highly anticipated engagement line offering cultivated diamonds and recycled gold from tech. BaYou manufactures all jewelry in alignment with the Signet Responsible Sourcing Protocol and the Responsible Jewellery Council.

What are your dyeing techniques?

We have worked with our sustainable dye house to develop a custom wash using solar energy, fewer chemicals, less water and shorter drying times.

Custom/Made to Order FAQ's

What is the turn around time for my Made to Order or Custom Order?

The time it takes between order and delivery of your ring varies on your customization and location. We strive for a 4-6 week production time from the date of payment but will communicate with each customer individually. Made to Order jewelry pieces and Custom Bridal/Bespoke jewelry pieces are nonrefundable. Production delays may occur while you go through the stone choosing process with our Team for custom orders.

What is your policy for custom jewelry orders?

You can view our custom jewelry policy here.

What makes a piece "Made to Order?"

A Made to Order piece is jewelry that is requested in a size that we currently do not stock or a ring that we no longer have available but can make upon request. Made to Order orders are nonrefundable. 

An additional sizing/production fee may be applied to orders that require a ring in a made to order size or reproduced. This fee is also nonrefundable. 

If you see a BaYou with Love design that is sold out or no longer available, please feel free to email us at hello@bayouwithlove.com to see if that design can be Made to Order.

What if I need a different size of a current ring?

For current pieces, if you would like to request if a current ring can be resized or if a custom size can be made, email us at hello@bayouwithlove.com.  Made to Order sizes  and resizes will require a minimum $75 sizing fee.

Do you offer custom jewelry?

We can collaborate with our clients to create a piece tailored to each specific need. Every diamond and gemstone has its own unique properties and is graded as such. Since customization is an option, we can source other stones for you, as well. Custom pieces or new designs have a minimum nonrefundable $1,500 deposit that is applied to your final cost. Deposits may vary based upon your final total estimate.

 

 

To best assist you, we need to understand what you desire for your custom piece as well as your anticipated budget.  This helps to guide us in assessing what quality stone(s) to source as the range can be vast based on color, cut, size and clarity.  Once we have a clear understanding of intent we will be able to present you with a clear quote.

  

If you are interested in creating a custom piece, please email us at orders@bayouwithlove.com

What is a custom deposit?

Creating a customized piece or design with Bayou with love requires a custom deposit fee. This fee is nonrefundable but is applied toward your final order total. The deposit amount varies based upon each order total estimation but will be a minimum of $1,500 up to 50% of your final order total estimate. This fee is due after we have a clear understanding of your customization requests but before stone sourcing and the production process begins. Don't hesitate to email us at hello@bayouwithlove.com if you have any questions about customization and deposits. 

When is my final payment for custom jewelry due?

Your complete balance must be paid prior to shipping. Once your final invoice is emailed, you have 30 days to pay your total balance. After 30 days, if you have not paid the balance in full, the custom made piece belongs to BaYou with Love and will be used at our discretion. Your deposit will not be refunded. 

What makes a piece a "Custom Order?"

A Custom Order is jewelry that is requested where moderate to extensive customization is required such as stones, stone size, carat weight or design. Custom Orders are typically designs from our EngagementAlternative Bridal and Bespoke Collections. Custom Orders are nonrefundable

Custom Orders requires a deposit to begin the process of creating your special piece. This deposit is nonrefundable but is applied toward your final order total. Your custom deposit amount varies based upon your estimated final total but require a minimum of $1,500 deposit up to 50% of your final total estimate.

Custom Orders may be possible starting at $1,500.

If you see a BaYou with Love design that is sold out or no longer available, please feel free to email us at hello@bayouwithlove.com to see if that design can be made custom.

Payment FAQ's

Do you offer financing?

Yes! Excitedly, we now offer Klarna as a payment option for eligible purchases. Through Klarna we offer two payment options: Installments and Financing. Learn more about the options here. Klarna offers financing options for eligible orders from $35 - $10,000. Items that are eligible to be paid for using Klarna are stated on each products page under the "Add To Cart" button. During checkout, select Klarna to learn in detail the options offered with Klarna for you. If you have questions about your payment options or Klarna, please don't hesitate to email them at customerservice@klarna.com or call 844-552-7621 or visit their website

We also currently offer to pay through PayPal which offers PayPal Credit. 

I paid using Klarna. Who can I contact for questions?

If you have questions about your payment with Klarna, please don't hesitate to email them at customerservice@klarna.com or call 844-552-7621 or visit their website here.

Can I pay for my custom jewelry order with Klarna?

Some custom orders may be paid with using Klarna and are approved on a case by case basis. If your custom order requires a deposit, the deposit is eligible for payment with Klarna, if you approved for their financing. Your final balance may also be possible to be paid for using Klarna, if under $10,000 and approved by Klarna. If your balance is not approved for payment through Klarna, you must pay with another form of payment immediately. Please note that all custom orders and resizes are final sale. Deposits are nonrefundable. If you are unable to pay your final balance for your custom jewelry, your deposit is nonrefundable and you will not receive the jewelry until the balance is paid in full.

Return and Refund FAQ's

What is your Returns policy?

Please see our policy here.

Does BaYou with Love pay for return shipping?

The customer is responsible for return shipping costs except in rare circumstances. Please see our Return Policy.

What BaYou with Love jewelry pieces are nonrefundable?

Sale items are final sale. All jewelry pieces that are Custom, Made to Order or Bespoke are nonrefundable. This also includes all pieces in Engagement Rings, Alternative Bridal and Bespoke Collections.

Other pieces may apply and will be clearly stated on the products specific product page. If you have questions about a particular piece, feel free to email us at hello@bayouwithlove.com. Damaged jewelry is not refundable or replaceable after the standard 30 day return period. It may be possible to repair your item for a fee by emailing hello@bayouwithlove.com. Please see our Jewelry Care FAQ for more details.

My item has a problem, can I exchange it?

If you have an issue with your item (not a sizing issue), please email us. For sizing issues, please see our return policy.

Is there a restocking fee for returned items?

Yes, some applicable returns are subject to a 10% restocking fee of the returned items cost. The fee will be deducted from your refund. Please see our return policy for full details. 

Bridal Classic Collection FAQ's

What is a cultivated diamond?

Cultivated diamonds display the same chemical and optical properties as mined diamonds. Many are grown in a highly controlled environments using solar energy and advanced technological processes that duplicate the conditions under which diamonds naturally develop when they form in the mantle, beneath the Earth’s crust. Cultivated diamonds are grown from the tiny carbon seeds of pre-existing diamonds, allowing us to enjoy real diamonds without the human and environmental toll of mining. These cultivated diamonds consist of actual carbon atoms arranged in the characteristic diamond crystal structure, and are made of the same material as mined diamonds. We do our best to use cultivated diamonds from a facility that has reduced their carbon footprint to zero, by growing their gems with solar power credits. Cultivated Diamonds are used upon request only.

 

Please note that we do use mined diamonds as well, and are happy to provide you with that option if it is what you prefer. Our choice to use cultivated diamonds in our Classic Collection is not an attempt to exclude mined diamonds, but instead to include what we believe is a more sustainable option, and the diamonds of the future.

What if I don’t want a cultivated diamond. Do you use mined diamonds as well?

Yes! Please note that we do use mined diamonds as well, and are happy to provide you with that option if it is what you prefer. Our choice to use cultivated diamonds in our Classic Collection is not an attempt to exclude mined diamonds, but instead to include what we believe is a more sustainable option, and the diamonds of the future.

How are cultivated diamonds priced compared to mined diamonds?

All buyers looking to purchase a diamond of a specific size want the best possible quality.  With our cultivated diamonds, you never have to compromise quality (color, clarity, cut) for size (carats). We strive to create cultivated diamond engagement rings with higher quality (color, clarity, and cut) that is priced equally, if not LESS, than a mined diamond of the same size that has merely entry-level quality (e.g. J color, SI1 clarity).

I see that your bridal collection offers customized engagement rings. What does that mean?

Currently, we offer each piece with customizable options within our current design silhouettes. However, we are open to collaborating with clients to create bespoke pieces tailored to their specific requests so please contact us directly if this is of interest. Once we receive your deposit we will begin creating your one of a kind piece.

What diamond sizes you can provide?

For our bridal collection, we offer diamonds starting at 0.5ct

What cuts of diamond can you do?

Whether cultivated or mined, we can offer any cut diamond you like! Please send us your preference so we can begin sourcing your ideal stone once your deposit is received.

What are the color/clarity choices for the diamonds?

We can source any range of color and quality diamond to meet your specific needs.

Which bands can your diamonds be placed on?

Our engagement rings are available on our high polished knife edge band, brushed knife edge band, diamond pave band or a classic, half round high polished band. We offer customization on all of our engagement bands and are open to collaborating on bespoke pieces.

Can I order a stone other than diamond for my bridal ring?

Yes, absolutely. We are happy to source any type of gemstone for your engagement ring! Once we receive an agreed upon deposit, we will begin sourcing your stone.