Frequently Asked Questions
How should I care for my ring?
Our commitment to ethical design shines through forming each piece by hand. BaYou jewelry is fine, delicate and must be handled with care & love. Gold is a soft metal and can bend, deform or break without proper care. Please keep dry and take off prior to washing your hands, taking a shower, swimming or another other activity with liquids. Apply all hair & beauty products (including lotions and perfumes) prior to putting on your jewelry as chemicals can damage some jewelry. As with any fine jewelry, remove prior to doing household cleaning or using cleaning products.
Fine jewelry should be stored in its own box or bag, sealed and airtight. Our jewelry can be cleaned with a soft cloth.
What is the turn around time for my made to order or custom piece?
The time it takes between order and delivery of your ring varies on your customization. We strive for a 4-6 week turn around from date of payment but will communicate with each customer individually.
A $50 custom fee may be applied to orders that require a ring in a made to order size or a custom design. This fee is nonrefundable.
Do you ship Internationally?
Yes! We ship to most countries. Please see our check out process to determine if we ship to your location. If we do not ship to your country according to our check out process, please email us at hello@bayouwtihlove.com to see if we can make accommodations.
Items that cannot be shipped internationally will say DOMESTIC ONLY in their description. This only applies to select Home and Beauty products.
YOU ARE RESPONSIBLE FOR ALL DUTIES AND TAXES UPON DELIVERY ACCORDING TO YOUR COUNTRIES LAW. BaYou with Love is not responsible if you decline to pay these fees or do not make accommodations to sign for your package. If your package is returned to us, you will not be refunded for shipping and will be responsible for reshipment, if needed.
Do you offer payment plans?
We offer to pay through PayPal which offers PayPal Credit. We currently do not offer other payment plans for our regular collections. Engagement and custom piece payments vary per situation.
RESPONSIBLE SOURCING
What is the BaYou process?
BaYou jewelry is crafted by hand in our Downtown Los Angeles studio. Our team of artisans uses traditional metalsmithing techniques to reduce waste and avoid excess pollution usually associated with other forms of high volume and machine-made production.
Our commitment to ethical design shines through forming each piece by hand. The ethos and inspiration of BaYou is manifested in every design we offer and possesses an energy that cannot be replicated.
Recycled Precious Metals
BaYou jewelry is made with recycled gold, including gold from technology through our partnership with Dell, responsibly extracted and recovered from Dell’s recycling programs. All metals mixed with our gold are also recycled and sourced from a refinery with the highest environmental standards. BaYou is committed to offsetting our waste in all aspects of our business, reusing and recycling everything we possibly can.
Many people don’t realize that only 12.5% of electronics are responsibly recycled globally. The rest end up in landfills. Those gadgets contain valuable resources that can be recycled and upcycled, and Dell and their partners have a process for extracting gold in the U.S. that is 99% more environmentally friendly than extracting from the earth. Not to mention the ethical benefits by avoiding the harsh labor conditions where gold is so often mined. We all should be thinking “circular” in our approach to design. It’s simply a better way exist and we are proving that.
Diamonds & Gemstones
BaYou strives to offer gemstones and diamonds sourced in alignment with our ethos that are natural, high-quality and mined from verified sources in environmentally responsible conditions. Our stones come from several different sources. BaYou is excited to launch our highly anticipated engagement line offering cultivated diamonds and recycled gold from tech. BaYou manufactures all jewelry in alignment with the Signet Responsible Sourcing Protocol and the Responsible Jewellery Council.
The item/size I want is sold out. What can I do?
If the item or size you'd like is sold out, please easily sign up for in stock alert emails under the items description. Announcements will frequently be made on our Instagram and Facebook, as well. Pieces from our Circular and One Earth Collections will not be restocked at this time.
For custom sizes, email us at hello@bayouwithlove.com.
My item has a problem, can I exchange it?
If you have an issue with your item (not a sizing issue), please email us. For sizing issues, please see our return policy.
What are your dyeing techniques?
We have worked with our sustainable dye house to develop a custom wash using solar energy, fewer chemicals, less water and shorter drying times.
Are your products cruelty-free?
Yes! We strive to ensure our products and collaborating brands are cruelty-free to animals, humans and the planet.
Are your beauty products vegan?
Please review the descriptions & ingredients for each item to determine if it meets your personal standards. If an item is from one of our collaborating artists, you can also see their website to learn more about a specific product.
When will you release new items?
For the latest news and exciting announcements, please sign up for our newsletter on our website! You can also follow our Instagram and Facebook.
Does BaYou with Love pay for return shipping?
The customer is responsible for return shipping costs except in rare circumstances. Please see our Return Policy.
What if I need a different size of a current ring?
For current pieces, if you would like to request if a custom size is available, you can email us at hello@bayouwithlove.com. Custom size orders will require a minimum $75 resizing fee.
Do you offer custom jewelry?
We can collaborate with our clients to create a piece tailored to each specific need. Every diamond and gemstone has its own unique properties and is graded as such. Since customization is an option, we can source other stones for you, as well. Custom pieces or new designs have a nonrefundable $1,500 deposit that is applied to your final cost.
To best assist you, we need to understand what you desire for your custom piece as well as your anticipated budget. This helps to guide us in assessing what quality stone(s) to source as the range can be vast based on color, cut, size and clarity. Once we have a clear understanding of intent we will be able to present you with a clear quote.
Please note that creating a completely custom piece has a base cost of $1,500 which includes the CAD (Computer Aided Design) fee, effort and time put into designing, sourcing and creating your piece. This base cost is applied to the final order cost.
If you are interested in creating a custom piece, please email us at orders@bayouwithlove.com
Do you take collaboration requests?
Yes! We consider requests from artists who have like-minded missions and products. Please email hello@bayouwithlove.com
Do you have an Internship program?
Not at the moment.
Are you hiring?
Please send resumes to hello@bayouwithlove.com
Who do I contact about media and press inquiries?
Please email hello@bayouwithlove.com
Bridal Classic Collection FAQ's
What is a cultivated diamond?
Cultivated diamonds display the same chemical and optical properties as mined diamonds. Many are grown in a highly controlled environments using solar energy and advanced technological processes that duplicate the conditions under which diamonds naturally develop when they form in the mantle, beneath the Earth’s crust. Cultivated diamonds are grown from the tiny carbon seeds of pre-existing diamonds, allowing us to enjoy real diamonds without the human and environmental toll of mining. These cultivated diamonds consist of actual carbon atoms arranged in the characteristic diamond crystal structure, and are made of the same material as mined diamonds. We do our best to use cultivated diamonds from a facility that has reduced their carbon footprint to zero, by growing their gems with solar power credits. Cultivated Diamonds are used upon request only.
Please note that we do use mined diamonds as well, and are happy to provide you with that option if it is what you prefer. Our choice to use cultivated diamonds in our Classic Collection is not an attempt to exclude mined diamonds, but instead to include what we believe is a more sustainable option, and the diamonds of the future.
What if I don’t want a cultivated diamond. Do you use mined diamonds as well?
Yes! Please note that we do use mined diamonds as well, and are happy to provide you with that option if it is what you prefer. Our choice to use cultivated diamonds in our Classic Collection is not an attempt to exclude mined diamonds, but instead to include what we believe is a more sustainable option, and the diamonds of the future.
How are cultivated diamonds priced compared to mined diamonds?
All buyers looking to purchase a diamond of a specific size want the best possible quality. With our cultivated diamonds, you never have to compromise quality (color, clarity, cut) for size (carats). We strive to create cultivated diamond engagement rings with higher quality (color, clarity, and cut) that is priced equally, if not LESS, than a mined diamond of the same size that has merely entry-level quality (e.g. J color, SI1 clarity).
I see that your bridal collection offers customized engagement rings. What does that mean?
Currently, we offer each piece with customizable options within our current design silhouettes. However, we are open to collaborating with clients to create bespoke pieces tailored to their specific requests so please contact us directly if this is of interest. Once we receive your deposit we will begin creating your one of a kind piece.
What diamond sizes you can provide?
For our bridal collection, we offer diamonds starting at 0.5ct
What cuts of diamond can you do?
Whether cultivated or mined, we can offer any cut diamond you like! Please send us your preference so we can begin sourcing your ideal stone once your deposit is received.
What are the color/clarity choices for the diamonds?
We can source any range of color and quality diamond to meet your specific needs.
Which bands can your diamonds be placed on?
Our engagement rings are available on our high polished knife edge band, brushed knife edge band, diamond pave band or a classic, half round high polished band. We offer customization on all of our engagement bands and are open to collaborating on bespoke pieces.
Can I order a stone other than diamond for my bridal ring?
Yes, absolutely. We are happy to source any type of gemstone for your engagement ring! Once we receive an agreed upon deposit, we will begin sourcing your stone.