Custom Jewelry Deposit
Every order makes an impact SEE INFO
Free shipping on orders over $250 (US only)
30-day returns for eligible items SEE TERMS
Jewelry box for gifting and safe keeping
Creating a custom piece with Bayou with Love requires a custom deposit fee. This fee is non-refundable but is applied toward your final order total. The deposit amount varies based upon each order's final total estimate but will be a minimum of $1,500 or up to the full amount of your order's final total estimate. This fee is due after we have a clear understanding of your customization requests but before stone sourcing and the production process begins. Please do not hesitate to email us at sayhello@bayouwithlove.com if you have any questions about customization and deposits. This includes all Engagement rings, personalized jewelry and jewelry that requires moderate to extensive customization.
CUSTOM JEWELRY IS NOT APPLICABLE FOR DISCOUNTS OR COUPONS
Please see our Custom Jewelry policy for further details.
At Bayou with Love, we strive to ensure your orders are processed swiftly and shipped within 1-3 business days, with some items requiring up to 7 days or longer for custom orders. Please provide a physical address, as we do not ship to PO Boxes, and notify us promptly of any address changes to avoid delays. Once your order ships, you will receive tracking information via email within 24 hours. We offer international shipping to most countries, with customers responsible for any duties and taxes upon delivery. If you encounter any issues with your shipment, including damages, please inspect your package upon arrival and contact our friendly Customer Support at hello@bayouwithlove.com with photos of any damage to initiate a resolution.
Our 30-day return policy applies to most items, excluding our Engagement Collection, Wedding Bands, and custom pieces, which are final sale. To return an item, it must be in new, unopened condition with all original packaging, and return shipping costs are the customer's responsibility. Refunds are processed within five business days of receiving the returned items, minus any applicable fees for restocking or special handling. Please note that certain items, such as beauty products and gift cards, are non-returnable. For detailed instructions or assistance with returns, exchanges, or refunds, contact us at hello@bayouwithlove.com. Thank you for choosing Bayou with Love for your sustainable and ethically designed jewelry and products!
For more information, see our full shipping & returns policy here.
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